Terms of Service

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Reviews Company ("Company," "we," "us," or "our") governing your access to and use of the Reviews Company website at reviewscompany.com and all services offered through it. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Description of Services

Reviews Company provides online reputation management services, including but not limited to: review delivery campaigns for third-party platforms (Google, Trustpilot, Yelp, and 40+ others), digital marketing services (SEO, PPC, Social Media Management, Web Design, Local SEO, and Link Building), and related consulting services. We act as an intermediary facilitating the connection between your business listing and individuals willing to share their experience or perspective in review format.

2. Account Registration

To access certain features of our platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update your information if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at [email protected].

3. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use our services to promote illegal, harmful, fraudulent, or deceptive products or businesses.
• Provide false, misleading, or inaccurate information when placing an order.
• Attempt to reverse engineer, copy, or replicate our service methodology or technology.
• Use our platform to harm, harass, or defame any individual, company, or institution.
• Resell our services without prior written authorization from Reviews Company.
• Place orders for businesses in prohibited industries including adult content, illegal substances, unauthorized pharmaceuticals, or weapons.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we determine a violation of these Terms has occurred or is likely to occur.

4. Payment Terms

All prices are displayed in USD unless otherwise specified. Payment is due in full at the time of order placement. We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed through secure, PCI-compliant third-party processors. By providing payment information, you authorize us to charge the full order amount immediately upon checkout.

For subscription-based orders, you authorize us to charge your payment method on a recurring monthly basis until you cancel. You may cancel a subscription at any time from your account dashboard, and cancellation will take effect at the end of the current billing period.

5. Refund Policy

Our refund policy is described in detail in our separate Refund Policy document, which is incorporated into these Terms by reference. In summary, we offer a 30-day money-back guarantee subject to the conditions described in the Refund Policy. Refund requests must be submitted within 30 days of the original order date.

6. No Guarantee of Review Permanence

While the vast majority of reviews we deliver remain live permanently, we cannot guarantee that any review will remain on a third-party platform indefinitely. Third-party review platforms independently moderate their content and may remove reviews at their discretion based on their own policies and algorithms, which change periodically and are outside our control. We employ best practices including drip delivery and verified accounts to maximize review retention, but we make no absolute guarantee of permanence beyond our 30-day replacement policy.

You acknowledge that purchasing reviews may be contrary to the terms of service of certain third-party platforms and assume all risks associated with using our services in relation to such platforms. Reviews Company is not affiliated with, endorsed by, or in any way officially connected to Google, Yelp, Trustpilot, or any other third-party platform.

7. Intellectual Property

All content on the Reviews Company website, including text, graphics, logos, images, and software, is the property of Reviews Company and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our site without our prior written consent.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIEWS COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to Reviews Company in the 90 days preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Reviews Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any third-party right.

10. DMCA

If you believe that content on our website infringes your copyright, please send a written notice to [email protected] with the following information: identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a statement that you have a good faith belief that the use is not authorized, and a statement that the information in the notice is accurate. We will respond to valid DMCA notices promptly.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent website notice. Continued use of our services after any changes constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at [email protected] or +1-800-555-0199.