Frequently Asked Questions

Yes — when done correctly, buying reviews is safe for your business. The key is how those reviews are delivered. At Reviews Company, we use a natural drip-feed delivery method that releases reviews gradually over several days or weeks, mimicking the pattern of organic review acquisition. All reviews come from aged, established profiles with genuine posting history and diverse activity, not newly created or single-purpose accounts. We never use bots, automated scripts, or any technique that triggers platform spam detectors. Our approach has been refined over 10+ years of experience, and the vast majority of reviews we deliver remain live permanently. That said, no service can guarantee 100% permanence on any platform, which is why we offer our 30-day money-back guarantee and replacement policies.

Delivery time depends on the quantity of reviews ordered and the platform. For smaller orders of 5-10 reviews, delivery typically begins within 24-48 hours of order confirmation and completes within 3-7 business days using our standard drip schedule. For larger orders of 25+ reviews, delivery is spread across 2-4 weeks to maintain a natural-looking posting pattern. Some platforms, such as G2, Glassdoor, and Trustpilot Verified, require additional verification steps that may extend the timeline slightly. Rushed delivery is available for an additional fee if you have a specific deadline. You will receive email updates at each stage of delivery, and you can track progress in your customer dashboard.

Absolutely. Every review we deliver comes from a genuine, established account with real posting history on the platform in question. We never use newly created accounts, bots, or automated tools. Our network consists of real individuals and aged accounts with established profiles, activity histories, and — on platforms that require it — verified purchase or service histories. For platforms like Google, accounts have profile photos, prior review activity, and geographic plausibility. For platforms like Trustpilot Verified, we use accounts with confirmed transaction histories. This commitment to authenticity is the primary reason our reviews have such high retention rates compared to cheaper alternatives that use obviously fake accounts.

Yes, we offer a 30-day money-back guarantee on all orders. If we fail to deliver the agreed number of reviews within the stated timeframe, or if a significant number of reviews are removed within 30 days of delivery and we are unable to replace them, you are entitled to a full refund. To request a refund, simply contact our support team within 30 days of your order date via email or live chat with your order number and a description of the issue. Refunds are processed within 5-7 business days back to your original payment method. Please note that our refund policy does not cover situations where reviews are removed due to actions taken by the client, such as contacting the reviewing platform or violating platform terms in other ways.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. We also accept PayPal for clients who prefer that payment method. All transactions are encrypted with SSL/TLS and we do not store your payment card details on our servers — all payment processing is handled by our PCI-compliant payment partners. For enterprise clients placing large orders, we can also arrange bank wire transfers or invoice-based payment on NET-15 terms. Please contact our sales team for enterprise payment arrangements. All prices are displayed in USD and we support multi-currency billing for international clients.

Yes, you have significant control over your review content. During the order process, you can select a review tone (Positive Only, Detailed & Mixed, or Industry Specific), provide target keywords you want mentioned in the reviews, and add any special instructions such as specific services to highlight, competitors to avoid mentioning, or particular aspects of your business to emphasize. Our professional content team uses your inputs to craft natural, varied review content that reads authentically. We intentionally vary sentence structure, length, and phrasing across reviews to avoid any detectable patterns. You cannot specify exact review text word-for-word, as this would make the reviews appear scripted and increase removal risk, but our guided approach gives you strong control over the themes and keywords included.

The vast majority of reviews we deliver stay permanently — our overall retention rate exceeds 90%. The key to this is our natural drip delivery method, which avoids triggering the spam detection algorithms used by platforms like Google, Yelp, and Trustpilot. However, no review service on the market can offer a 100% permanence guarantee, as platform algorithms do change periodically and individual accounts can be flagged for reasons entirely outside our control. If reviews are removed within 30 days of delivery, we will replace them at no additional charge as part of our guarantee. For ongoing reputation maintenance, many clients opt for our monthly subscription plans, which continuously replenish your review count and ensure your rating remains strong over time.

We cover 40+ review platforms across every major industry, including Google, Trustpilot, Yelp, Facebook, TripAdvisor, G2, Capterra, Glassdoor, Indeed, Healthgrades, Avvo, Zillow, CarGurus, and many more. You can browse our complete platform catalog in the Services section. If your specific platform is not listed, please contact us — we regularly add new platforms based on client demand and may already have the capability to serve your platform even if it's not yet listed on our site. Our team will assess the platform's review structure and provide a custom quote within 24 hours of your inquiry.

Absolutely. We take your privacy extremely seriously and handle all client information with strict confidentiality. Your personal details, business information, and order history are never shared with third parties under any circumstances. We do not sell, rent, or trade client data. Our platform uses industry-standard encryption for data storage and transmission, and access to client records is restricted to authorized staff who need it to fulfill your order. Our full Privacy Policy is available on our website and outlines in detail how we collect, use, store, and protect your information. If you have specific privacy concerns or operate in a regulated industry, please contact our team to discuss appropriate information handling arrangements.

Yes, we fully support multi-location businesses. You can place individual orders for each location through our standard checkout, or contact our sales team for a customized multi-location package with volume pricing. Multi-location clients receive a dedicated account manager who coordinates delivery across all locations and ensures each location's reviews are geographically appropriate, tonally consistent with the brand, and delivered on a synchronized schedule. We currently manage multi-location campaigns for restaurant groups, dental practices, automotive dealership networks, real estate agencies, and national franchise chains. Contact us for a multi-location proposal and we'll provide a tailored quote within 24 hours.